At SkyLuma, we strive to provide high-quality IPTV services to all our customers. However, if you are not satisfied with your purchase, we offer a refund option under the terms outlined below.
1. 24-Hour Refund Guarantee
- You are eligible for a full refund if you request it within 24 hours of your subscription purchase.
- To request a refund, please contact us via email at contact.skyluma@gmail.com or WhatsApp at +44 7418 622427 within the 24-hour window.
2. Refund Process
- Once you submit a refund request, we will review your request and confirm eligibility.
- If approved, your refund will be processed using the same payment method you used to purchase the subscription. Please allow [Insert Timeframe] for the refund to reflect in your account.
3. Non-Refundable Circumstances Refunds will not be issued if:
- You request a refund after the 24-hour eligibility period.
- You violate our Terms of Use, leading to suspension or termination of your subscription.
4. Service Interruption While we strive to provide uninterrupted service, occasional technical issues or outages may occur. Refunds are not provided for temporary interruptions in service, except in cases where the issue cannot be resolved within a reasonable time frame.
5. Contact Information If you have any questions regarding our Refund Policy or need assistance with a refund, please contact us at:
- Email: contact.skyluma@gmail.com
- Phone: +44 7418 622427