At SkyLuma, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide us when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect We collect the following types of information from our customers:
- Personal Information: When you subscribe to our IPTV service, we may collect personal information such as your name, email address, phone number, and payment details. This information is used to process your subscription and provide customer support.
- Communications: Any communication between you and SkyLuma via email, WhatsApp, or other platforms may be stored to enhance our customer service.
- Usage Data: We may collect information regarding how you access and use our services, including IP address, device type, and usage times.
2. How We Use Your Information We use the information we collect to:
- Provide and manage our IPTV services.
- Process payments and manage your subscription.
- Communicate with you via email or WhatsApp to deliver your subscription details and provide customer support.
- Improve our services by analyzing usage patterns.
- Handle refund requests according to our refund policy (available within 24 hours of subscription).
3. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: We may share your information with trusted third-party providers who assist us in running our business, such as payment processors, provided they agree to keep your information confidential and use it only for the purposes agreed upon.
- Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to comply with a legal obligation, protect the rights of SkyLuma, or prevent fraud.
4. Data Security We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. We use secure methods for storing and transmitting data, and only authorized personnel have access to your personal information.
5. Your Rights As a SkyLuma customer, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual limitations.
To exercise any of these rights, please contact us at contact.skyluma@gmail.com.
6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements. Once we no longer need your data, we will securely delete or anonymize it.
7. Refund Policy We offer a 24-hour refund policy. If you are not satisfied with our service, you may request a refund within 24 hours of subscribing by contacting us via email or WhatsApp.
8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
9. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: contact.skyluma@gmail.com
- Phone: +44 7418 622427